We are here when you need us
withVR is a small company - usually just Gareth - so response times are quickest when you tell us what's happening in as much detail as you can. Most issues have documented solutions; if yours doesn't, email lands in Gareth's inbox and gets a human reply.
Self-service first
Documentation
Setup guides, feature reference, troubleshooting across 50+ topics.
Open docs →
Frequently Asked Questions
Quick answers to the most common questions before and after getting started.
Browse FAQ →
Service status
Whether the platform is up, and recent incident history.
Check status →
What's New
Recent releases, feature additions, and fixes.
See changelog →
Contact a human
I need help with the software right now
Email support@withvr.app with:
- A short description of what you're trying to do and what is happening instead.
- The email you use for Therapy withVR and the Meta Quest.
- If relevant: which step of the docs you were on, any error messages, and whether you've tried a different network (a mobile hotspot often fixes enterprise Wi-Fi issues).
I have a question about pricing, licensing, or getting started
That is a sales/pre-purchase question rather than support. Use the contact form on the homepage, email hello@withvr.app, or book a 20-minute call (opens in new tab).
Typical response times
- In-session urgent issues - do your best to troubleshoot from the docs first; most network and login issues have documented fixes. If you reach out by email, a reply typically arrives within a few hours during European business hours.
- Non-urgent support - usually within one business day.
- Outside European business hours - replies may come the next working day.
If something is blocking your work urgently and the software appears up on the status page, say "URGENT" in the email subject.
For IT departments
Nothing installs on a managed laptop - the Web App runs in any modern browser. Full network allow-list (domains, ports) is in the docs > Troubleshooting > Organization and IT section, designed to be copied straight into an IT ticket.