What you need to run Therapy withVR
Hardware, software, browser, and network requirements in one place. Designed for procurement teams, IT, school network admins, and clinicians who want to check before a demo. For the underlying detail, see the Compliance page and the legal index.
At a glance. A laptop with a modern browser. A Meta Quest headset. A WiFi connection that is not enterprise (eduroam-style) WiFi. That is it. Nothing to install on the laptop. The VR App is downloaded once to the headset.
VR App (the headset side)
The VR App runs on Meta Quest hardware and is experienced by the person practicing in VR (the client, student, or research participant) - not by the supervising professional.
| Item | Detail |
|---|---|
| Supported headsets | Meta Quest 2, Quest 3, Quest 3S, Quest Pro. Quest 3S is the recommended starting choice (~$350 USD / ~€350 EUR). Sold directly by Meta or your preferred retailer; withVR does not sell hardware. |
| Operating system | Meta Horizon OS (whatever ships on the headset; Therapy withVR runs against the current shipping version). |
| Meta account | Required by Meta to use any Quest device. You can create a Meta account with just an email address - a Facebook or Instagram account is not required. If you prefer to sign in with an existing Facebook or Instagram account, that also works. Account holder minimum age is 10 (Meta policy, not withVR's). Therapy withVR follows Meta's device-level age policy. |
| Input | Meta Quest controllers or hand tracking. Both are supported for every interaction; the user can complete a full session using only hand tracking if they prefer. |
| Physical space | Sitting or standing in a fixed position works. Stationary boundary mode is supported, so a small space is fine. |
| Storage on headset | App is downloaded once and cached. Updates are pushed via Meta's distribution. Standard Quest storage (128 GB+) is more than enough. |
| Shared use | One headset can be used with many individuals. Silicone face covers are recommended for shared-use hygiene; sold separately by third-party retailers, withVR does not sell hygiene supplies. |
Web App (the laptop side)
The Web App is the control interface for the supervising professional. It runs entirely in the browser. Nothing to install.
| Item | Detail |
|---|---|
| Operating system | Windows, macOS, ChromeOS, and Linux all work. Any reasonably modern version is fine; the Web App is browser-based, so the underlying OS is rarely the limit. |
| Browsers | Any recent version of Chrome, Firefox, Edge, or Safari. We recommend keeping your browser within the last two major versions. |
| Hardware | Any standard laptop works. It does not need to be powerful or recent - if it can open a web browser, it can run the Therapy withVR Web App. No GPU requirement. No minimum RAM or processor spec. The same everyday machine you use for email, video calls, and writing notes will run it. |
| Installation | None. Open the URL, sign in, you are running. The Web App can be added to the home screen as a Progressive Web App if your browser supports it. |
| Authentication | Email + password via Firebase Authentication. Passwords are managed by Firebase; withVR never has access to user passwords. |
Phones and tablets
- Phones: not supported. The screen is too small to control a session effectively, and the on-screen keyboard takes over too much of the available view.
- Tablets: supported, but only with an attached keyboard. The Web App will load on a tablet's mobile browser, but session control depends on typing into text fields - and the on-screen keyboard takes over too much of the screen to work practically. With an external keyboard attached (Bluetooth or wired), a tablet becomes a workable control surface. Without an attached keyboard, use a laptop or desktop instead.
- Recommended primary surface: a laptop or desktop. Tablets are a workable secondary option for telehealth, home visits, or travel.
Network and firewall (for IT)
All withVR BV traffic uses HTTPS on port 443. Institutions running restricted networks (particularly schools and hospitals) should ensure the following outbound destinations are not blocked.
Web App (laptop or desktop)
withvr.app- Web App and Firebase Hosting for platform assetsfirestore.googleapis.com- databasefirebasestorage.googleapis.com- file storagetexttospeech.googleapis.com- avatar voice synthesisapi.openai.com- optional AI features, only if enabled by the user
VR App (Meta Quest headset)
firestore.googleapis.com- real-time session datafirebasestorage.googleapis.com- avatar models and platform assets (cached after first download)texttospeech.googleapis.com- avatar voice synthesiswithvr.app- Firebase Hosting for Unity addressables (scenes, objects, localization data)
The VR App does not connect to OpenAI - all AI traffic is from the Web App only.
Meta Quest platform (set by Meta, not withVR)
The Meta Quest headset itself requires access to Meta's platform domains for its own operating system. These connections are managed by Meta and are outside withVR's control.
- Domains:
meta.com,facebook.com,fbcdn.net,akamaihd.net,oculus.com,graph.oculus.com,graph.facebook.com - Ports: TCP 443 and 3478, UDP 50000-59999
For the complete and current Meta network requirements, see work.meta.com/help/278069664862989 (opens in new tab).
WiFi types
- Works: standard consumer WPA2 / WPA3 networks. Guest networks at hospitals, schools, and clinics generally work.
- Does not work: enterprise WiFi using 802.1X EAP authentication (eduroam is the most common example). Meta Quest hardware does not support these networks.
- Workaround: personal mobile hotspot, a guest WiFi network, or a dedicated SSID for VR-using devices.
Languages
- Avatar voices: 59 languages with 52 language-region voice combinations, generated using Google Text-to-Speech.
- Web App interface: available in many languages; the supervising professional selects their preference in Settings.
- Marketing site (this site): English plus Dutch, French, German, Norwegian, Italian, Czech, Spanish, Portuguese, Greek, Arabic, Turkish.
Accessibility
For the full accessibility status of the platform, including known limitations and the most recent VPAT, see the Accessibility Statement. Headline summary: marketing site self-assessed at WCAG 2.2 AA with Lighthouse Accessibility 100/100; Web App targets WCAG 2.2 AA with documented partial gaps; VR App supports both controllers and full hand tracking.
Other useful pages
- Live service status - current operational status of the Web App and VR App.
- Compliance & regulatory posture - GDPR, HIPAA, FERPA, EU AI Act, accessibility, and more.
- What's new - changelog of platform releases.
- FAQ - common questions about pricing, age limits, recording, and supported caseloads.
- Support - how to get help if something is not working.
Compatibility question not covered?
For institutional procurement reviews, IT vendor questionnaires, or specific firewall / SSO / device-management questions, email legal@withvr.app. For everyday support and demo questions, email hello@withvr.app.