Prefer a downloadable version?Download PDF

Therapy withVR

Cookie Policy

Version

2.0.0

Effective date

30 days after notice is sent to existing users

Company

withVR BV

Registered address

Jozef Hebbelynckstraat 21, Merelbeke 9820, Belgium

VAT / company number

BE-0790.909.294

Governing law

Belgian law

Jurisdiction

Courts of Ghent, Belgium

Contact

hello@withvr.app | legal@withvr.app

This Cookie Policy explains what cookies are, which cookies Therapy withVR uses, why we use them, and how you can manage your preferences. It applies to withvr.app and the Therapy withVR Web App.

This policy should be read alongside the withVR Privacy Policy, available at withvr.app, which provides full details of how we collect and process personal data.

1. What Are Cookies?

Cookies are small text files that a website places on your device (computer, tablet, or phone) when you visit. They are widely used to make websites work, to remember your preferences, and to provide information to website owners.

Cookies can be:

Cookies can also be:

2. How We Use Cookies

We use cookies for the following purposes. Cookies are grouped into two categories based on whether they require your consent.

Strictly Necessary Cookies - No consent required

These cookies are essential for the platform to function. Without them, core features such as logging in and maintaining your session would not work. They do not collect personal data for marketing or analytics purposes, and they are set automatically when you use the platform.

Name

Provider

Purpose

Type

Duration

Consent

__session (Firebase Auth token)

Google Firebase

Stores your authentication token after you log in. Without this cookie, you would be logged out every time you navigate to a new page.

First-party Session

Session (deleted when browser closes)

Not required - strictly necessary

firebase:authUser (localStorage token)

Google Firebase

Maintains your logged-in state in the Therapy withVR Web App between sessions, so you do not need to log in every time you open the app.

First-party Persistent

Until you sign out or clear browser storage

Not required - strictly necessary

firebase:host (connection state)

Google Firebase

Stores Firebase Hosting routing and connection preferences to ensure the Web App loads correctly.

First-party Persistent

Up to 1 year

Not required - strictly necessary

withvr_consent

withVR BV

Stores your cookie consent preference so the consent banner does not appear on every visit. No personal data is recorded beyond your preference choice.

First-party Persistent

12 months

Not required - strictly necessary

Analytics Cookies - Consent required

These cookies help us understand how visitors use the withvr.app website (not the Web App or platform). We use Google Analytics to collect anonymous, aggregated data about page visits, traffic sources, and general usage patterns. This data does not identify individual users and is never used for advertising.

Analytics cookies are only set on the main withvr.app website. They are not used inside the Therapy withVR Web App or in any platform session.

These cookies are only set after you give your consent through our cookie consent banner.

Name

Provider

Purpose

Type

Duration

Consent

_ga

Google Analytics

Registers a unique ID used to generate statistical data on how you use the website. All data is anonymized and aggregated.

Third-party Persistent

2 years

Required - opt-in only

_ga_[ID]

Google Analytics

Used by Google Analytics to track session state and page interactions on the website.

Third-party Persistent

2 years

Required - opt-in only

_gid

Google Analytics

Registers a unique ID to generate statistical data on how you use the website. Expires quickly.

Third-party Persistent

24 hours

Required - opt-in only

_gat

Google Analytics

Used to throttle request rate to Google Analytics to limit data collection on high-traffic pages.

Third-party Persistent

1 minute

Required - opt-in only

Important: Therapy withVR does not use advertising cookies, marketing trackers, or any cookies that share data with advertising networks or social media platforms.

3. Cookie Consent

Under the EU ePrivacy Directive (implemented in Belgium via the Electronic Communications Act) and GDPR, we are required to obtain your prior, informed, and freely given consent before setting any non-essential cookies.

3.1 How we obtain consent

When you first visit withvr.app, a cookie consent banner will be displayed. The banner gives you the option to:

Analytics cookies are not set until you actively choose to accept them. The banner does not pre-select any non-essential cookies.

3.2 Recording your consent

Your consent preference is stored in a small first-party cookie so that the banner does not appear on every visit. Your preference is recorded with a timestamp.

3.3 Withdrawing consent

You can withdraw your consent at any time by:

Withdrawing consent applies to analytics cookies only. Strictly necessary cookies cannot be disabled without affecting the functionality of the platform.

4. Cookies and the Web App

The Therapy withVR Web App uses Firebase Authentication tokens to maintain your logged-in session. These are strictly necessary for the app to function and are not used for tracking or analytics.

Google Analytics is not active inside the Web App. No analytics cookies are set during your sessions with clients or in any clinical or research context.

The Web App does not use advertising, marketing, or social media cookies of any kind.

5. Managing Your Cookie Preferences

5.1 Browser settings

You can control and delete cookies through your browser settings. Most browsers allow you to:

To find instructions for your browser, search for "manage cookies" followed by your browser name (for example, "manage cookies Chrome" or "manage cookies Firefox"). Browser help pages for the most common browsers:

Note: Blocking or deleting strictly necessary cookies will affect your ability to log in and use the Therapy withVR Web App. Analytics cookies can be blocked without affecting platform functionality.

5.2 Google Analytics opt-out

If you have accepted analytics cookies and wish to opt out of Google Analytics specifically, you can install the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout. This prevents Google Analytics from collecting data about your website visits.

6. Third-Party Services

The cookies on withvr.app are set by the following third-party services. Each has its own privacy policy explaining how they handle data:

Service

Purpose

Privacy policy

Google Firebase

Authentication and Web App hosting

firebase.google.com/support/privacy

Google Analytics

Anonymous website usage analytics (withvr.app only, not the Web App)

policies.google.com/privacy

7. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in the law, or improvements to how we explain our practices. If we make changes that materially reduce your privacy protections, we will notify you at least 30 days before the changes take effect, by email and/or through a notice on withvr.app. For updates that reflect changes to our website or platform (such as adding or removing cookies), we will update this policy promptly and notify you by email.

The version number and effective date at the top of this document identify the version in force. Previous versions are available on request.

8. Contact

If you have questions about this Cookie Policy or how we use cookies, contact us at:

withVR BV

Jozef Hebbelynckstraat 21, Merelbeke 9820, Belgium

General enquiries: hello@withvr.app

Legal and data protection: legal@withvr.app

You also have the right to lodge a complaint about our use of cookies with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit - GBA): contact@apd-gba.be | gegevensbeschermingsautoriteit.be

withVR BV | Jozef Hebbelynckstraat 21, Merelbeke 9820, Belgium | legal@withvr.app | withvr.app